ARQ³ Solutions
Motor Industry Experts in Maintenance Rates-making, Quoting, Risk Management and Customer Retention
ARQ³ Solutions is a Motor-industry Subject Matter Collaborative, formed to provide expertise-based solutions in the automotive market. By combining 100+ years of specialists in their relevant fields, ARQ³ strives to provide Customised, Cost effective Business Solutions, by increasing Retention, Profitability, Lowering Overheads and Optimising Business Practices
for
VAPS ADMINISTRATORS & CAR DEALERSHIPS
Our services
Fund Risk Analysis and Management
Financial break-even and Fund Risk analytics applied to ensure fund risk health.
Applied current automotive value-chain insight for future risk planning and sales optimisation
Rates Making with Quoting Services
Market and Price-point Benchmarking
applied to 15000+ Passenger and
Commercial vehicles up to 10 years
Vehicle life-cycle maintenance
Customer Retention Training Courses
Customer Retention (TCF) based training courses.
Vocational, Soft Skills and VAPS product training for dealership workshop frontline staff (Bookings clerks; Service Advisors)
Life Cycle Costs
Data-analytics
Automation
Value-chain
Price-point
Optimise Sales
Fund Risk Analysis and Management
Managing product funds and making it profitable can be daunting. You would need extensive knowledge of vehicle maintenance and servicing costs and how to position your rates to effectively run a healthy fund.
On-going fluctuating factors impact this process for example:
- Vehicle Maintenance and Servicing Costs: Understanding the costs associated with keeping vehicles in operation, which is crucial for accurately setting rates.
- Positioning Rates: Strategically determining rates to ensure it covers costs while remaining competitive in the market.
- CPK Modelling: The cost efficiency of maintaining vehicles over their lifespan.
- Claims Handling: Efficiently managing and processing claims to minimize financial impact and maintain fund health.
- Vehicle Model Exposure: Assessing the risk exposure associated with different vehicle models to adjust pricing accordingly.
- Product Cover: Designing product offerings that provide adequate coverage for customers while managing risk for the fund.
- Loss Ratio and Burn Rates: Monitoring these financial metrics to gauge the fund’s performance and adjust strategies as needed.
- Margins: Ensuring that profit margins are sufficient to sustain operations and fund growth.
Profitable funds become a fine balancing act between taking care of your customers and taking care of your business.
The ARQ³ team offers comprehensive services in fund analysis, risk management advice, and strategy reporting that focuses on solutions. Our expertise spans various aspects of life-cycle costing, data-analytics and risk management, aiming to provide clients with informed decisions and strategic insights. If you need more specific information or have questions about our services, feel free to ask!
Rates making with Quoting services
ARQ³ specializes in providing rates or cost analyses related to vehicles, whether for individual passengers or commercial purposes. We offer competitive rates and cost-effective solutions that can help businesses manage expenses associated with keeping vehicles operational. If you’re looking to understand the financial implications of vehicle maintenance or operations, ARQ³ is a valuable resource.
Through the collaboration between subject-matter experts, transport economists, actuaries, financial professionals, data analysts, and product specialists, we provide customised rates for vehicle servicing and maintenance costs.
The ARQ³ Smart Contract centre provides online automated quoting services already integrated with 3 of the major vehicle finance workflow, and sales platforms in South Africa Seriti, Signio and Dealernet. We can also arrange integration with your current system and any other third party front-end Point-of-Sale through our API and REST technologies.
Not only do we offer rates for vehicle-related expenses but also provides personalized quoting services through our Smart Contract center. We tailor quotes to meet the specific needs or preferences of our clients, whether they require customized solutions or prefer standard options.
This personalization shows our commitment to meeting individual client needs while offering the convenience of quoting through their Smart Contract center.
Customer Retention Training Courses
“There is a big difference between a satisfied customer and a loyal customer.” Shep Hyken
Customer retention is widely recognized as a crucial factor for sustainable business growth. Several studies and industry insights support this notion, highlighting that retaining existing customers typically leads to guaranteed future revenue.
After a vehicle is sold, how do you retain your customers in the After-Sales environment? Apps and marketing have their place, but a customer will deal with a person once the vehicle is due for service or repairs. Provide red-carpet services from bookings to claims and get your customer to want to come back and insist their friends do business with you.
ARQ³ Customer Retention Training courses are designed to treat customers fairly by managing expectations and in turn, not just retain existing customers, but grow your existing customer base.
Based on vocational, soft-skills, and product-related modules, your staff member will have the opportunity to fine-tune their current position and grow in their personal development to excel in their career path.
“Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.” Chip Bell.
COURSES:
Bookings Clerk
Service Advisor/After-Sales Consultant
Easy access to downloadable Course modules or Online training sessions (minimizing downtime) is available
About
ARQ³ Solutions is a Motor-industry Subject Matter Collaborative, formed to provide expertise-based solutions in the automotive market. By combining 100+ years of specialists in their relevant fields, ARQ³ strives to provide Customised, Cost effective Business Solutions, by increasing Retention, Profitability, Lowering Overheads, and Optimising Business Practices.
Training courses are formulated and presented by a qualified EDTP Facilitator, Coach and Mentor + B.Ed Degree, with 24 years of experience in the dealership and VAPS-product industry
Contact
Information
Email: rileen@arqsolutions.co.za
Monday – Friday 8:00AM – 5:00 PM
Cell: +27 82 850 8721
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